Our Quality Guarantee to Your Business
With 20+ years of innovation and tradition, we provide frictionless access to global physicians for the business insights and engagements you need. We guarantee our data and program quality so you can be 100% confident you’re getting trusted insights and interactions from fully-verified HCPs.
Our quality pillars
Verified physician reach
Members go through a rigorous verification process:
- Medical credential check
- Identify validation
- Sermo database de-dupe
- Sermo database check against Government Exclusion Lists
100% confidence in our panel security framework
State-of-the-art panel security framework includes 30+ quality checks that:
- Continuously monitor member actions
- Flag suspicious activity
- Prompt re-verification as needed
Trusted, end-to-end data integrity processes
Data quality you can trust
- In-house QA team
- In-survey automated quality control measures
- Manual survey data review
You’re in good hands
Sermo implements industry best practices and cutting edge technology to ensure your study is secure, compliant with all global laws, and meets the highest data integrity standards.
ESOMAR compliance
Global data protection measures
Data Privacy
GDPR Compliance
CCPA Compliance
HIPAA Compliance
Pharmacovigilance & safety information handling
In-house PV Team and processes developed in line with EMA’s Good Pharmacovigilance Practices and global industry guidelines
Employee training and awareness programs
- Continuous cycle of assessment, education, reinforcement and measurement in key areas
- Anti-bribery and business ethics
- Safety information handling
- Data protection & cyber awareness
Trusted by
